Shipping and Returns
Shipping times and costs
All orders are processed in 5-7 business days. Once shipped, the delivery time for Italy is 2-5 working days and 7-10 working days internationally.
All orders are shipped via express courier. We are not responsible for delays or non-deliveries to customs wires: customs and problems with the courier, natural disasters or transport strikes.
- Free shipping in Italy on all orders.
- Shipping in Europe for € 24.90 on all orders.
- International Shipping (Extra EU – Switzerland and other Countries) at € 49.90 on all orders.
Items shipped outside the EU are subject to duties, taxes, handling and/or other charges as determined by the importing country. These fees are not included in the cost of your order. Please contact your Country’s customs office to determine the amount of additional costs before placing your order.
Returns and Refunds
By signing the general conditions of the contract, you declare that you have read and accepted the rules governing returns and withdrawal.
Right of withdrawal
If you are a consumer, you can exercise the right of withdrawal, so you can decide to return the item to the seller, within 14 calendar days from the delivery date as established by Article 52 of the Consumer Code. You will have to communicate your wish to withdraw no later than 48 hours from the arrival of the article by writing an email to firstname.lastname@example.org.
To exercise the right of withdrawal you will need to request the form by email to email@example.com.
From the day you communicated the withdrawal, you have 14 days to return the products as expressly indicated in art. 57 of the Consumer Code (if you are a consumer).
Therefore you can return your purchase within the deadline directly to Aneesa.
Please note that the shipping cost is at your expense.
Remember to express your withdrawal within the time established by law in order not to incur any forfeiture that would make it impossible to accept your withdrawal and return. Without prejudice to the provisions of Article 57 paragraph 2 of the Consumer Code in the event of a decrease in the price of the goods.
Conditions in which the articles must arrive
In order for the withdrawal to be authorized:
- the products must not be washed, used or used in any way;
- none of the labels or seals must have been removed from the clothing;
- the products must be returned without imperfections, in their original packaging without signs of wear;
- each garment must include all accessories.
Refund in case of withdrawal
If you are purchasing as a “consumer” and express your willingness to withdraw, you can choose to:
a) change the article;
b) request a coupon valid for 5 months and not combinable with current sales; and promotions, with an amount equal to the amount of the returned purchase
c) obtain a cash refund.
Remember that you will be refunded the price paid for the item but not the shipping costs. Unless otherwise agreed in writing and authorized by Aneesa, the costs of gift wrapping and other services associated with your order will not be reimbursed in the event of withdrawal;
In the event of withdrawal, the purchase price will be refunded in the same way you used for payment as established by Article 56 of the Consumer Code.
Items excluded from the right of withdrawal
The right of withdrawal can be exercised in relation to any product purchased on the aneesaitaly.com site with the exception of items made to measure or clearly personalized.
In fact, the company offers a paid customization service for clothes that go beyond the standard packaging offered for sale.
All items that have been altered and damaged by the customer and in all cases provided for by Article 59 of the Consumer Code are also excluded from the refund.
The refund is made within 30 days of receipt of the item, after its conformity and integrity have been verified.