Terms and conditions - Aneesa

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Terms and Conditions


The offer and sale of products made on the website www.aneesaitaly.com (hereinafter, the site) are governed by these General Conditions of Sale.
For any other legal information, consult the sections: Privacy Policy, Shipping and Returns.

The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Order Form.

Once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale and the related order form, which have already been viewed and accepted.


1.1These General Conditions of Sale have as their object the sale of products made online through the electronic commerce service on the website www.aneesaitaly.com

1.2 AneesaItaly will ship to Italy (including the Republic of San Marino and the Vatican) and abroad. The sale price – even for sales abroad – will always be indicated in EURO / USD. The shipping price may vary in case of shipments to foreign countries also for shipments to EUROZONE.



2.1 The products are sold directly by Luca Amato’s sole proprietorship with registered office in Italy, in Via del Mare 73, Anzio 00042 (RM), VAT number 14592021001.
For any request or information need, write to the following email address: aneesaitaly@gmail.com

2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not, however, govern the provision of services or the sale of products by parties other than the Seller who are present on the site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.

2.4The product offers on the site are aimed at adult customers. If the Customer is under the age of 18, in order to purchase on the site, he must first have the consent of one of his parents or a legal guardian. By placing an order through this Site, the Customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.

2.5The Customer is prohibited from entering false and / or invented and / or fictional names in the online ordering procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

2.6 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issuance of incorrect tax documents due to errors in the data provided by the Customer at the time of placing the online order, being the Customer himself is solely responsible for their correct insertion.


3.1By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer and Aneesa Italy srl, as Seller, in the context of an electronic commerce service organized by the Seller who, for this purpose, uses remote communication technology known as the Internet. Aneesa Italy srl, as a Seller, as part of an electronic commerce service organized by the Seller which, for this purpose, uses remote communication technology called the Internet.

3.2To conclude the purchase contract for one or more Products, the Customer must fill out the order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relevant instructions.

3.3 The Order contains:

– a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer;

– information and / or images of each Product and its price; – the means of payment that the Customer can use;

– the methods of delivery of the Products purchased and the relative shipping and delivery costs;

3.4Although Aneesa Italy srlconstantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the characteristics techniques and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations are merely illustrative.

3.5Before concluding the contract, the Customer will be asked to confirm that they have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

3.6The contract is concluded when the Seller receives the Order Form via the Internet from the Customer, after verifying the correctness of the data relating to the order.

3.7The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is the Italian one.

3.8Once the contract is concluded, the Seller will process the Customer’s Order for its fulfillment.


4.1By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.

4.2Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request further information by e-mail or by telephone from the indicated Customer, with reference to the Order to be sent via the Internet.

4.4The Seller may not process the Customer’s purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed up the Customer’s Order, specifying the reasons. In this case, the sum previously committed on the Customer’s means of payment will be released.

4.5 If the products presented on the site are no longer available or on sale after sending the Order, it will be the Seller’s responsibility to notify the Customer promptly and in any case within thirty (30) working days from the day following that in which he has transmitted his order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously charged to the Customer’s means of payment will be refunded.

4.6Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.

4.7The Seller reserves the right to refuse orders from a Customer with whom there is a legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the site or for any other legitimate reason, especially if the Customer has been involved in any kind of fraudulent activity.


5.1Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euro / USD. The validity of the prices indicated is always and only that indicated by the Site at the time the Order is sent over the Internet. Product prices and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before forwarding the relative Order.

5.2All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered as not including any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.

5.3These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.


To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form of the site which are summarized below.

6.1Payment by credit cards and prepaid cards.

6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments without any additional charge on the cost of the Product and shipping. It is understood that the Customer must hold a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing information. In the absence of these conditions, it will not be possible to proceed with the order.

6.1.2At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the Customer’s credit card. The amount will therefore be effectively charged to the Customer’s credit card at the time the Order is sent to the Seller.

6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to make use of the right of withdrawal, no later than 48h from the arrival of the package by requesting the form to be filled in via email, following payment of the Products purchased online, the Seller will be responsible for crediting the amount to be refunded directly to the credit card previously used for payment.

6.2 At no time during the purchase procedure, the Seller is able to know the information relating to the credit card (for example, the credit card number or the date of its expiry), transmitted via a connection protected by an encrypted protocol directly to the website of the subject that manages the electronic payment. No electronic archive of the Seller will keep such data.

6.3In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.

6.4 Payment with PayPal.

6.5Payment by bank transfer is accepted by the Seller, who will ship the Customer’s order only after the latter has sent the receipt of payment to the email address aneesaitaly@gmail.com.


7.1Each shipment contains: – the Products / or ordered / or; – the relative transport document / accompanying invoice; – any accompanying documentation required based on the country of dispatch – any information and marketing material.

7.2The delivery of the Products purchased through the Seller’s Site can take place by courier to the customer’s home.

7.3The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, shipping times and methods and countries served, the Seller refers to the Shipping and Returns section.

7.3.1Upon receipt of the goods at home, the Customer is required to check the integrity of the packages upon delivery by the courier. In case of anomalies, the Customer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility of asserting one’s rights in this regard will lapse.


By signing the general conditions of the contract, you declare that you have read and accepted the rules governing returns and withdrawal.

Right of withdrawal

If you are a consumer, you can exercise the right of withdrawal, ie decide to return the item to the seller, within 14 calendar days from the delivery date as established by Article 52 of the Consumer Code. You will need to communicate your wish to withdraw no later than 48 hours from the arrival of the article by writing an email to aneesaitaly@gmail.com

To exercise the right of withdrawal you will need to request the form by email to aneesaitaly@gmail.com.

From the day you communicated the withdrawal, you have 14 days to return the products as expressly indicated in art. 57 of the consumer code (if you are a consumer).

Therefore you can return your purchase within the deadline directly to Aneesa.

Please note that the shipping cost is at your expense.

Remember to express your withdrawal within the time established by law so as not to incur in forfeiture that would make it impossible to accept your withdrawal and return. Without prejudice to the provisions of Article 57 paragraph 2 of the Consumer Code in the event of a decrease in the price of the goods.

Conditions in which the articles must arrive

In order for the withdrawal to be authorized:

  • the products must not be washed, used or used in any way;
  • none of the labels or seals must have been removed from the clothing;
  • the products must be returned without imperfections, in their original packaging without signs of wear;
  • each garment must include all accessories.

Refund in case of withdrawal

If you are purchasing as a “consumer” and express your willingness to withdraw, you can choose to:

a) change the article
b) request a coupon valid for 5 months and not combinable with current sales and promotions, with an amount equal to the amount of the returned purchase
c) obtain a cash refund

Remember that you will be refunded the price paid for the item but not the shipping costs. Unless otherwise agreed in writing and authorized by Aneesa, the costs of gift wrapping and other services associated with your order will not be reimbursed in the event of withdrawal;

In the event of withdrawal, the purchase price will be refunded in the same way you used for payment as established by Article 56 of the Consumer Code.

Items excluded from the right of withdrawal

The right of withdrawal can be exercised in relation to any product purchased on the aneesaitaly.com site with the exception of items made to measure or clearly personalized.

In fact, the company offers a paid customization service for clothes that go beyond the standard packaging offered for sale.

All items that have been altered and damaged by the customer and in all cases provided for by Article 59 of the Consumer Code are also excluded from the refund.

Refund timing

The refund of the price of the item for which the withdrawal has been exercised is made within 30 days of receipt of the returned item, after its conformity and integrity have been verified.



Pursuant to Article 1341 of the Italian Civil Code and 1342 of the Italian Civil Code, all the clauses of the contract (from n. 1 to n. 8) have been specifically accepted by the customer / consumer.


For any information request you can contact us at the following email address: aneesalitay@gmail.com.


The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits set by the Site.



Information relating to data processing is available in thePrivacy Policy section (footer section of the site).



13.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. of Latina. If the Customer acts instead in the exercise of his business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Latina.



The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.